Privacy Policy
Last Updated: February 2026
Giga Floor Coatings (“we,” “us,” or “our”) operates the website gigafloorcoatings.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Information We Collect
Information You Provide:
- Name, email address, and phone number when you submit our contact form
- City or service area selection
- Project details you share in form messages
Information Collected Automatically:
- IP-based geolocation data (city, region, country) used to suggest your nearest service area
- Basic website analytics (pages viewed, referral source)
- Call metadata when you contact us via our phone number (call time, duration)
How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and provide quotes
- Route your call or lead to the appropriate service team for your area
- Improve our website and service offerings
- Communicate with you about your project
We do not sell your personal information to third parties.
Third-Party Services
We use the following third-party services to operate our website and business:
- Cloudflare — Website hosting and content delivery. Cloudflare may process your IP address for security and performance purposes. See Cloudflare’s Privacy Policy.
- Twilio — Phone call routing. When you call our business number, Twilio processes call metadata. See Twilio’s Privacy Policy.
- Google — We use Google Business Profile to manage our online presence. See Google’s Privacy Policy.
Cookies
Our website uses minimal cookies:
- Session cookies — Used for basic site functionality. These are temporary and expire when you close your browser.
- Analytics cookies — If enabled, used to understand how visitors use our site. No personal identification is performed.
We do not use advertising cookies or tracking pixels.
Data Retention
- Lead information (name, email, phone, message) is retained for up to 12 months after submission, or until your project is completed, whichever is later.
- Call logs are retained for up to 12 months. Caller phone numbers are stored in hashed form for privacy.
- Analytics data is retained in aggregate form and does not identify individual users.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Withdraw consent for us to contact you
To exercise any of these rights, contact us at the email below.
Data Security
We take reasonable measures to protect your personal information, including encryption in transit (HTTPS) and secure storage practices. However, no method of electronic transmission or storage is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information:
- Email: info@gigafloorcoatings.com
- Phone: (289) 555-1234